100% Flawless Print Guarantee
Every garment manufactured at Insiemly undergoes rigorous multi-point inspection. If your product has a manufacturing defect, print misalignment, or arrives damaged, we will reprint and ship a replacement at zero cost to you.
What We Fully Replace
- Misprinted artwork, blotches, or incorrect graphic placement.
- Physical garment tears, stitching holes, or fabric discolorations.
- Incorrect item, color, or garment size received compared to order.
- Packages officially deemed lost in transit by the carrier.
What Is Not Covered
- Buyer remorse or changing mind after customized production begins.
- Ordering the incorrect size (please refer to our Sizing Guide).
- Pixelation caused by uploading low-resolution (under 150 DPI) images.
- Typographical errors in user-entered custom text personalization.
How to Submit a Replacement Claim
Step 1
Inspect Your Package
If your garment arrives with a print defect, damage in transit, or manufacturing flaw, notify us within 30 days of delivery.
Step 2
Send Photos & Order ID
Submit a claim through our Contact form or email support@insiemly.com with your Order ID and 1-2 clear photos of the issue.
Step 3
Rapid Reprint or Refund
Our quality team will review within 24 hours and issue a 100% free expedited reprint or full refund back to your original payment method.
Need to file a claim right now?
Submit your order details and photos directly to our customer support desk.